ORDERING & PAYMENT

Order Processing
To serve you in a more efficient while cost-effective way, shopping cart is available 24 hours a day online!  All order will be processed and shipped as quickly as possible.  

Generally, processing time is usually 0-1 working day for stocked items. Shipping time would be varied in transition depending on shipping method, distance, carrier and/or unforeseen circumstances.  An e-mail notification will be distributed to the Buyer upon shipment *in Australia only (except order value less than A$30). In instance, the items are on back-order, the Buyer will be notified and given the option to have the order shipped together or in partial as soon as back-order attends available.  

If you are not comfortable with shopping online, simply drop an e-mail with the item name, quantity that you are after and physical delivery address.  We will get back to you within 24 hours.

International Order
If you are from overseas and wish to order from us, we require advance payment in full amount in Australian Dollars via wire transfer or paypal.  International shipping cost is based on postal weight/theoretical weight rather than purchase price that are varied case by case.  

Order Cancellation
-    Orders that have already shipped out cannot be revised or cancelled;
-    All cancellations must take place within 8 hours of placement of the order;
-    Item(s) on backorder can be cancelled within 48 hours of placement.

Stock Availability
The stock is instantly updated based on order movement.  There could be several terms behind the stock availability, e.g. temporarily out of stock while restocking, discontinued or sold out, for instance.  Should you have any question on stock availability, simply write to us info(at)fusiongear.com.au

In case the item you ordered is out of stock, we will not charge your card until we have secured the item from our supplier(s) that is ready for shipment.  However, it is up to your discretion whether to place item(s) on backorder.

Backorders
You may place a back-order in case an item you are after is temporarily out of stock. A backordered item will be shipped as soon as it becomes available.  Please keep in mind that the arrival date is an estimated time frame and is subject to change.  We will not charge your credit card until the item ships.  If the backordered item is no longer available, we will cancel the item from your order and notify you via e-mail.

Surplus
All surplus items are sold as-is.  The condition is varied subject to the item in question.  Please refer to the note at individual listing.  Generally speaking, military surplus may come up with dent / scratch / signs of age / imperfection on appearance which is not regarded as defect.  Should you have any question, please feel free to consult before pursuing a purchase.

Factory Second
All factory seconds items have identification of certain visible imperfections, been graded as factory second.  These imperfections are purely aesthetic in nature and do not affect the performance.  Factory second are sold as-is.  Please refer to the note at individual listing in question.  Should you have any question, please feel free to consult before pursuing a purchase.

Prices
All prices are shown in Australian Dollars; and we do not accept other currency.  

We try to make sure that the prices on the website are accurate but it is possible that an error may occur.  In case an error occurred in pricing your order, we will inform you as soon as possible using the contact details provided and give you the option of reconfirming your order at the correct price or canceling it.  (If we are unable to reach you we will treat the order as cancelled).  In the event of an order being cancelled, any payment already made will be refunded within 1 working day.

All offers are available while stocks last.  If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.

Payment Methods
Generally, Fusion Gear accepts the following forms of payment.   By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order to that card or other method, including tax(s), shipping and any other amounts associated whichever is applicable.

-    Paypal
To make a purchase using PayPal, select PayPal as your payment method; and you will then be directed to paypal.com to log in to your account.
-    Bank Transfers/Direct Deposit
Bank information will be shown when you select it as your payment method.
-   Credit Card (visa/mastercard/debit card)
Your card will be charged when the item is ready for shipment.  
 
Due to increasing amounts of international credit card fraud, we do no longer accept credit card from international customers. The only exceptions to this are orders from New Zealand.

Fraud
All perpetrators of fraud against Fusion Gear will be prosecuted to the maximum extent available under domestic and international law.  Every instance of theft is reported to the relevant authorities.  Cases will be forwarded to applicable federal, state, local, or international law enforcement or regulatory agencies. We will exercise our good standing among government and law enforcement agencies to ensure justice is required from every individual, wherever they are located, who commits crimes against this organization.

To ensure orders or not placed by unauthorized individuals all purchases are required to be shipped to the billing address and the Buyer is required to leave card holder name in full once check-out.

Declined Payment
If your card is declined, your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization or limits.  Having trouble checking out? Do not hesitate to contact us via live chat or e-mail.

Generally, your card may be declined for the following reasons:
-    General decline, this is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
-    AVS (Address Verification System) mismatch, the billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
-    Card code mismatch, the 3 digit CVV2/CVC2/CID code on the back of your credit card, does not match what was entered during checkout.

Refunds
Once we receive and inspect your return, a refund will be applied to your account. Please note that refunds are not instantaneous.  Allow 1-4 business days for a refund to be processed.  The length of this wait period will depend on your bank or credit card issuer.  After 60 days, we can no longer apply refunds directly to your card.  In those instances, we will mail you a refund cheque at the billing address you provided.  

Another scenario is the item goes on sale within 5 days after your invoice date.  We will gladly refund the difference, however this does not apply to clearance items.  Should you have any questions or comments about placing an order, please feel free to contact us by e-mail info(at)fusiongear.com.au.




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