All orders will be processed and shipped as quickly as possible.  Generally, processing time is usually between 0-2 working days for in-stock items and shipping time would be varied in transition depending on shipping method, distance and carrier etc.  The Buyer will be notified by e-mail notification upon delivery (except order value less than A$30).  Should you have any questions or comments about shipping, please feel free to contact us by e-mail info(at)

1.    All freight charges are FOB origin, i.e. will be prepaid and shipping insurance is at the Buyer’s disposal and cost;
2.    All orders will be shipped by Australia Post unless individually specified;
3.    Freight charges are quoted by the Carrier subject to the actual/theoretical postal weight.  Fusion Gear has no impact on the freight charges.  Any oversize item will incur additional freight charges;
4.    Whilst Fusion Gear considers all orders as rush orders and makes utmost to ship out at first place, Fusion Gear is not liable for any consequential losses caused by late delivery;
5.    Estimated arrival dates are a general guideline, not guaranteed.  Arrival time depends on weather or unforeseen circumstances may impact delivery time;
6.    Buyer who places an order with incorrect information is liable for all aspects of shipping costs and will only be refunded the value of the goods only NOT the subsequent carriage costs;

Do Not Ship on the following public holidays subject to postal notices.
-   New Year's Day
-   Australia Day
-   Adelaide Cup Day
-   Good Friday and the day after
-   Easter
-   Anzac Day
-   Queen’s Birthday
-   Labor Day
-   Christmas and Proclamation Day

-   All orders received before 2pm ACST with cleared payment will be shipped on the same working day;
-   FREE postage is offered on order value over A$200 within Australia (at retail price); this offer is not redeemable for cash;
-   All orders over A$30 require a signature of delivery proof upon the Buyer’s receipt of the package, unless individual specified at the Buyer’s own risks.  If in the event the Buyer’s order is unable to be signed upon delivery and returned, the Buyer will be liable for redelivery costs.

Depending upon destination and shipping method, delivery time varies subject to shipping method, distance and carrier etc.  Fusion Gear is only able to provide the shipping date and customs declaration reference number; provides no tracking information as international parcels cannot be tracked after leaving Australia (except Express Courier).  

There are certain products Fusion Gear does not ship outside Australia, for instance manufacturer restrictions, knives and hazardous items as regulated, even though the regulated listings may be changed from time to time.  It is the Buyer’s responsibility to check all applicable laws and consult local law enforcement or regulatory body if there is any question or doubt as to the legality of a product.  

Because Fusion Gear ship to diverse locations around the world with unique customs regulations and laws, it is important that the Buyer is familiar with their local importation requirements and restrictions.  The Buyer is solely responsible for payment of applicable duties, taxes and other fees if applicable.  Fusion Gear does not assume liability for fees/taxes/expenses incurred during the importation of products and does not refund for packages seized by customs or unclaimed at customs.  

It is illegal for Fusion Gear to alter or falsify information pertaining to exportation or importation of materials across international borders.  As such, Fusion Gear accurately represents what items are being shipped, and the nature of the delivery, e.g. cannot declare shipments for less than their actual value or label them as gifts.

Copyright © 2019 Fusion Gear